FAQs
1. How can we get in contact?
Please contact the store where you are placing the order directly or email [email protected]
2. Is there a minimum order?
A minimum order of $50 applies. Contact us for more information or to discuss your catering needs more specifically.
3. Do you have delivery fees for your catering services?
Instore Pickup : Select this option to let our team know you will come and collect your order in store. There is no charge for in store collection of your order. This option is preferred.
Delivery : We are able to deliver your order within the local precinct. Exact details should be input at the point of order or communicated to the store team. Should they not be able to deliver to the site you have nominated, you will be informed. Delivery is not possible outside the local precinct or if a vehicle is required for delivery. For orders up to $499, a fixed $5 delivery fee may be charged. For orders over $499, delivery is free.
If you have specific requests or questions, reach out to your local store or email : smithsfamilykitchen.com.au
4. Where can you deliver to?
We are able to deliver within the hospital precinct grounds only. For example, to a specified ward or administration area. Please note we do not transport deliveries by vehicle and not offsite.
5. When do I need to place my order?
All orders must be placed 2 days prior to collection. We are happy to discuss urgent orders. Please email us at [email protected]
6. What types of events do you cater for?
We primarily focus on meetings and corporate functions in hospitals. However, please feel free to discuss your specific event needs with us!
7. Can I get a quote first instead of ordering online?
Yes of course, you can request a quote online, you will not be charged until it is confirmed by you. Simply select the ‘Contact Us’ function.
8. Can you accommodate dietary restrictions and allergies?
Absolutely, we understand the importance of catering to various dietary needs. We offer vegetarian, vegan and gluten-friendly options. However, please be aware that our kitchen is not a dedicated gluten-free or nut-free facility, and therefore, we cannot guarantee that these items will be completely free of trace allergens. We kindly request that individuals with severe allergies exercise their own judgment and consider their personal needs when making food selections.
9. Can you provide beverages?
Absolutely these are available on our menu! We can cater to all your beverage needs, offering a selection of cold drinks like soft drinks and water, as well as hot beverages including tea and coffee.
10. Do you provide napkins?
We provide complimentary napkins with all our catering orders. We also offer the option to include disposable, eco-friendly plates and cutlery for an additional charge.
11. What are your serving portion sizes like?
Our serving portion sizes are designed to ensure your guests are well-catered for. Our sizing is specifically provided in our menu, with the items specifically listed and the number of pieces included.
12. What happens if the guest count changes after I place my order?
We understand that guest counts can sometimes fluctuate. If your numbers change after placing your order, please contact us as soon as possible, and we will do our best to accommodate these updates wherever we can.
13. Do you do last minute catering requests?
All orders must be placed by midday the day before for us to be able to fulfil the order. If this is a large last-minute order please contact us directly and we will try and accommodate as best we can.
14. What is your policy regarding cancellations?
We understand that unexpected situations can arise, and we will always do our best to accommodate cancellations without charge whenever possible. However, if a cancellation occurs within 24 hours of your scheduled event and we have already incurred costs that we cannot recover, a cancellation fee may apply. We encourage you to inform us of any potential changes to your order as soon as possible so we can work with you.
